FAQs

Do I need to pay a deposit?

Yes, a deposit of 50% of the treatment or package price is required upon booking.

Can I get my deposit back?

Depending on what treatment or Package you have booked so please call us at least 48 hours prior to your treatment. If you need to rearrange your treatment time we can transfer your deposit along with your booking to an alternative date if we receive 48 hours notice.

What is the minimum age?

We offer a Teenage Facial suitable for teenagers wanting to kick start their skin regime.  Teenagers can also book a manicure or pedicure.  We also treat teenagers for massage, sports massage and reflexology.  Teenagers 13 – 17 must be accompanied by a parent or guardian over the age of 18 and in some treatments may be required to be present in the treatment room.  We ask you to call before booking any treatments except for manicures, pedicures and Teenage Facials. 

Are small Children and babies allowed to accompany me on my visit?

Unfortunately, not, we do not allow children and babies into the Spa due to health and Safety reasons and to ensure noise levels are kept to a minimum as not to disturb our other clients whilst they are being treated.

What should I bring with me?

You do not have to bring anything with you just yourselves and please ensure that mobile phones are on silence to ensure you do not get disturbed whilst receiving a treatment, we want you to relax and enjoy your time with us uninterrupted!

Do you have any wet facilities?

We do not have any wet facilities, but we have plenty of areas inside and out (weather permitting) for you to relax and spend a day at Hazlemere Spa and Hazlemere Golf Club.  The scenery is truly spectacular and you can have breakfast or lunch in the Golf Club Lounge and Bar or afternoon tea in the Spa.  Please enquire on booking if you intend to book for Breakfast or Lunch at Hazlemere Golf Club.  We also require 24 hours notice for any afternoon tea bookings in the Spa.

Do you do anything special for birthday’s, hen dos, any special occasion and corporate events?

We can tailor your needs to almost any event.  We have a spa package that is suitable for many celebrations but please call us to arrange a more bespoke event’s package and we will be happy to discuss your requirements for both treatments and catering of such an event.

Do you have Parking?

We are fortunate to be situated within Hazlemere Golf Club that offers free and ample parking.

Do you have Disabled Access?

Yes, we do, the Spa is all on the ground level and wheelchairs can access the Spa and treatment rooms.  Please feel free to call us if you have any specific requirements and we will do our best to accommodate you.